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Returns, cancellations & refunds

If something isn't right, tell us. Here's exactly what we can return, cancel or refund.

Last updated 14 October 2026

Cancellations

You can cancel an order before the order is dispatched (ready-stock items) or before production starts (custom items). Email store@madmonk.co with your order number. Paid orders that are cancelled are refunded in full to the original payment method.

Returns

  • Damaged, defective or wrong items: report them within 7 days of delivery with photos. We'll replace the item or refund it — you won't pay for return shipping.
  • Ready-stock items you've changed your mind about: may be returned unused, in original packaging, within 7 days of delivery. Return shipping is paid by you unless the item was faulty.
  • Custom items made with your artwork can't be returned for a change of mind, because they're made just for you. If we made a mistake against your approved proof, we'll remake or refund it.
  • Bulk and corporate orders follow the terms in your quote.

Refunds

Approved refunds are issued to your original payment method within 7 working days of approval. Your bank or UPI app may take a few more days to show the credit. We email you when a refund is issued.

How to start

Email store@madmonk.co with your order number, what went wrong, and photos if relevant. We reply with next steps.